Shipping policy

Where We Ship

We currently ship to Australia, New Zealand, and Spain only.

Processing Time

Every order is reviewed on receipt — we confirm payment and check that the piece is genuinely in stock before it goes into dispatch. Once your order and payment are confirmed and the piece is verified as available, please allow up to 7 business days for dispatch.

In the rare event a piece turns out to be unavailable after you've ordered, we'll contact you immediately with a full refund or an alternative option.

Delivery Times & Carriers

Estimated transit time after dispatch (standard international tracked shipping via Australia Post): Australia (domestic): 2–6 business days New Zealand: 6–10 business days Spain: 10–18 business days

Express shipping: if you'd like faster delivery, an express shipping option is available at checkout for an additional cost.

Delivery times are estimates and may be affected by customs processing, which is outside our control.

Customs, Duties & Taxes

Orders shipped to New Zealand or Spain may be subject to import duties, customs fees, or local sales tax (e.g. VAT in Spain) charged on delivery. These charges are the responsibility of the customer and are not included in the item price or shipping cost at checkout. We recommend checking your own country's import threshold before ordering.

Risk & Title

Risk in the goods (e.g. loss or damage in transit) passes to the customer on delivery to the carrier, in accordance with the Incoterms displayed at checkout. We recommend selecting tracked/insured shipping where available.

Lost or Delayed Parcels

If your order hasn't arrived within the estimated window, contact gypseana@gmail.com with your order number and we'll investigate with the carrier.